Frequently Asked Questions
1. Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
2. How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
3. How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
4. I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
5. How do I pay for my orders?
We accept payments via all major credit and debit cards such as Mastercard, VISA.
6. Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
7. I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
8. How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
9. When will my order be processed?
All orders will be processed within 24-hours , excluding weekends and public holidays. Time stated is based on UAE Time ( GST ).
10. How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 24-hours and the Express courier is approximately 2 working days from the time of placing your order. This is applicable only to all UAE deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.